Mayflower

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unprofessional, sloppy, rude - never use San Francisco vector

Oct 12, 2005
Review by  
Rated a Very Helpful Review
  • User Rating: Disappointing

  • Customer Service Experience:
  • Ease of Filing Claim:

Pros:Cheaper then other moving services - but i know why!

Cons:Rude, unprofessional, bad customer service, difficult to file claims.

The Bottom Line: If you live in San Francisco & are planning a move, DO NOT use Vector. There are many other, more professional, companies out there.


I moved within San Francisco and Vector turned out to be the worst, most unprofessional moving company I have ever used. First, Vector forgot about my moving date and when I called the day before to confirm they were coming, all they could say was "we're sorry, something happened" and "we can't move you tomorrow." Their booking agent had not written my name in the moving log and claimed that I never sent through the paperwork (wrong!) and that she had called me over a dozen times (also wrong!) All this after they forced me to permit a parking space for their truck. On the day of the move the crew was late, very sloppy and incredibly lazy. The only wrapped furniture I insisted on, carried out one box at a time (I was paying by the hour), and scuffed numerous walls. When I filed a claim, they first told me to "see what i could do to fix it myself" before filing the paperwork. I called again and received the claim form a week later. Upon inspection (the inspector arrived 1 hour late for our appointment), they rejected my claim because they stated I filed it too late. Do yourself a favor and pick another moving company.


Recommend this product? No


Punctuality: Showed up late
Lost Goods: No
Amount Paid (US$): 800


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