- User Rating: Very Good
Customer Service Experience:
Pros:Very competitive pricing, quick shipping
Cons:Poor coordination with their shipping company, poor communication with customers
The Bottom Line: OK, but only if you have extra time and parking space on both ends of your move.
I needed to move my fiancee from Providence to New Orleans. I had moved myself with U-Haul several years back, and vowed never to do it again. MoveAmerica's pricing beat the cost of truck and car trailer rental, and once you add in the gas and tolls of doing it yourself, it seemed like a great deal.
Unlike a previous poster, I had no problems at all paying both the deposit and my balance. Figuring out when the trailer would come was another story entirely. I called on a Tuesday to confirm a Friday move, was told everything was in order, and the trailer would be there Friday morning and they'd have no problem picking it up that day--important as this was a city street, and the trailer absolutely could not be parked overnight.
Friday morning arrived, but the trailer didn't. All ready to load, I called around 10:30 only to find out that my new delivery window was now 1-4 PM. Annoying, but tolerable. Long story short, the trailer finally arrived at 5:30 PM! It only took 90 min to load, and they did finally pick it up around 8 PM, but at least 8 hours of our lives were wasted waiting for the trailer!
We had a very relaxing road trip to our destination. It was very nice not to drive a truck! Way beating the promised 4-6 business day transit time, I got a call on Wednesday (four days after the load) telling me the trailer was in-area and ready to deliver. We were both very happy that her stuff arrived so quickly.
The delivery agent was very nice and helpful. She said they couldn't deliver the next day (Thursday), but assured me the trailer would be dropped off on Friday morning and picked up that afternoon. Here's where the second round of trouble started.
I got an urgent call at work from my financee--Thursday morning--telling me the truck had arrived and the driver was ready to drop it off. Of course, I hadn't arranged my work schedule or my friends for that day, and I couldn't accept it yet. The driver was very nice, and had me call his dispatcher. The dispatcher, sadly, was rude and abusive and claimed that MoveAmerica had begged them to deliver on Thursday. After being yelled at twice, I realized nothing productive would come from talking to this man.
After several tries, I got a hold of my MoveAmerica delivery agent. She confirmed that we had agreed on Friday and apologized profusely. We finally worked out a Monday delivery, with the promise that the trailer could be picked up that same day.
The trailer arrived just fine on Monday. (A few boxes in the bottom front were a bit damp, but we should have protected them better.) It took all of 90 min to unload, during which I called for pickup. Then it sat there for more than two days, despite five different calls to MoveAmerica and two warning notices from my landlord! When I finally made the point that all our stuff was off it, and that I really couldn't care less if it was towed, they finally came to take it on Wednesday afternoon. Very annoying!
In sum, they were very cost effective, and the transit time was much quicker than promised. However, they have significant communication problems with both their customers and their freight company. If you're moving from a suburban or rural house to another house, and can stand to have a trailer parked in your driveway or lawn for a couple of days on either end, I would definitely recommend them. However, if you want the trailer to show up, let you load, then leave soon after, they're probably not a good choice. It was a hassle for us moving from a semi-urban house with limited parking to an apartment complex with restrictive parking rules.
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Punctuality: Showed up late
Ease of Filing Claim: N/A
Lost Goods: No
Amount Paid (US$): 1800