Pros: Excellent service, brand new truck in excellent condition, low price
Cons: Don't have one to speak of.
We've used Penske a number of times. Most recently for our trek across the country. We moved from Massachusetts to Washington State. They helped us pick the size truck we needed. We did it all on-line with phone support. We had a brand new truck that was in excellent condition. They gave us packing tips and a great price. We also got a trailer for our car. We received excellent service both when we picked up the truck and dropped it off. There wasn't a single problem in between. We'd use them again in a heart beat.