Penske

171 ratings (167 Epinions reviews)
Share This!
  Ask friends for feedback

Beware of Hidden Policies and Expect Deceit-

Oct 3, 2010 (Updated Oct 17, 2010)
Review by  
Rated a Helpful Review
  • User Rating: Very Good

  • Customer Service Experience:
  • Ease of Filing Claim:

Pros:Truck was clean, low mileage.
Video instructions to load car on carrier were helpful.

Cons:Policies misleading
ABS brakes locked on truck
Recap tire walls on trailer peeling

The Bottom Line: Expect to be misled about anything that relates to how much renting from Penske will cost, but complaining helps, if directed to the right places.


Below is the review I wrote on 10/3/2010. On 10/11/2010, I received a call from Penske in Denver offering to refund $200 for the time that I overbooked. Perhaps it was the review(s) or perhaps the complaint to customer service finally found its way to someone who was sympathetic, but I graciously accepted.

I found many positive reviews for Penske truck rentals when deciding who to use: Penske, U-Haul or Budget in relocating from NH to Colorado. I obtained a quote over the internet for a 16' truck and car carrier and found like most, Penske seemed to be the lowest of the three truck suppliers. With the good reviews, pricing made the decision.

I didn't know how long it would take to drive the truck and trailer to Colorado, because speeds would be low with the loaded weight and trailer, so I requested the truck for 10 days. The language in the Penske contract is very specific about the monetary penalties for returning a truck late. Naively, I felt I could obtain a refund for days not used as it's always done at Hertz, Avis or any of the car rental agencies. I even mentioned to two rental agents at the time I picked up the truck, that I expected I to get a refund for time not used, if I made better time than estimated for the trip. Neither agent said anything to the contrary.

There is nothing mentioned in the Penske contract about an early return of a rental, only penalties for late return. When I arrived in Colorado 4 days early, I was told it's not Penske's policy to refund money for an early return. I did receive my $100 deposit back, which also was not something mentioned in the quotation. Later, in studying the contract, the deposit should have only been taken for a cash or check payment; mine was with a credit card.

The only place I was able to find anything that said there are no refunds for early returns was in an obscure FAQ on the Penske website. It seems obvious the two Penske agents in NH should have told me I would never receive a refund. My naive decision cost us $300-400 in unnecessary charges. I wrote a complaint to Penske Customer Service which they didn't bother to answer. My advice would be to never use Penske. The trip cost us more than either of the other two truck renters and the ABS brakes didn't work properly on the truck. Unfortunately for us, since this happened, we've found there's ample evidence in negative reviews of Penske on the net that show they deal shoddily and deceitfully with customers.


Recommend this product? No


Punctuality: Showed up on time
Lost Goods: N/A
Amount Paid (US$): 1803.00

Read all comments (4)

Share this product review with your friends   
Share This!


Related Deals You Might Like...

Penske Blue Powder Coating 1 Lb

Penske Blue Powder Coating 1 Lb

penske blue powder coating 1 lb new Search Brand new penske blue it is not reclaimed. temp is 200 deg. C or 400 deg F for 10 mins this powder is a pol...
eBay

$6.99

+$6.50 shipping
Penske Sweep Tool, No Slot Or Tapered End

Penske Sweep Tool, No Slot Or Tapered End

New Penske Sweep Tool, No Slot Or Tapered End (Speedway Part #5707999) Condition: New | Part Brand:N/A | Manufacturer Part #N/A Sold Individually | It...
eBay

$24.99

+$7.25 shipping
Penske Racing 2013 Team T-Shirt - White

Penske Racing 2013 Team T-Shirt - White

365 Day No Hassle Returns! The Penske Racing team is made up of Brad Keselowskis and Joey Loganos driving skills and thats why Penskes your favorite t...
Fanatics

$24.95

+$4.99 shipping
Penske High Pressure Shock Inflation Tool, 300 psi

Penske High Pressure Shock Inflation Tool, 300 psi

This Penske High Pressure Shock Inflation Tool is required for gas charging Penske Shocks after service. Special design results in no charge lost when...
Pegasus Auto Racing Supplies
Kyosho Penske PC19 Sealed Bearing Kit

Kyosho Penske PC19 Sealed Bearing Kit

Kyosho Penske PC19 Sealed Bearing Kit (6) 5x10x4 (2) 8x14x4 (4) 4x8x4 You are purchasing the bearing listed above. In many case...
FastEddy Bearings

$11.99

+$4.99 shipping
Penske Official Racing Patch P730

Penske Official Racing Patch P730

Penske Racing Shocks P730 Official Penske Racing Patch Approximate Size is 5.25 x 2Colors Red and White This patch includes a wax backing for easy hea...
eBay

$5.00

+$1.00 shipping
Roger Penske Poster

Roger Penske Poster

Title: Roger Penske 1976 Archival Photo Poster; Product Type: Poster
AllPosters.com

$6.99

+$4.99 shipping
Afco Penske Medium White Bump Rubber

Afco Penske Medium White Bump Rubber

New AFCO Penske Medium White Bump Rubber (Speedway Part #570BR32) Condition: New | Part Brand:AFCO | Manufacturer Part #Q03157 Sold Individually | Ite...
eBay

$19.99

+$7.25 shipping
Kyosho Penske Pc19 Bearing set Quality RC Ball Bearings

Kyosho Penske Pc19 Bearing set Quality RC Ball Bearings

* Type: Single row deep groove ball bearings * Fits Kyosho Penske Pc19 * Closures: Rubber Sealed * Closure Side: Double Sided Seals * Lubr...
VXB Bearings

$15.96

+$4.99 shipping