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U-Haul

U-Haul
Overall Rating: Product Rating: 1.5
Customer Service Experience:
Ease of Filing Claim:

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Bad Service, no truck on moving day

Written: May 08 '06

Product Rating: Product Rating: 1.0
Customer Service Experience:  
Pros: one way drop off

Cons: poor organisation, bad service, bad trucks, last minute arrangements, expensive..
joliefleur's Full Review: U-Haul
Its 11 am on my moving day... i have people waiting for me at my destination which i have to reach by 5pm.. i reserved 1 week in advance and i still have no truck!!

I was supposed to get a call 24 hrs in advance to tell me where to pick up my truck. no call. so i have been calling the 800 numbers i waited 20 min yesterday and 35 minutes today!! just to be told "we are still waiting for our trucks to come in"

How can such a large organization not know when their trucks are coming in, where they are, or what trucks they will get in (large or small)!!! i don't get it!!!

Last time i ever use it..


Recommended:
No

Punctuality: Showed up late
Ease of Filing Claim: N/A
Lost Goods: N/A
Amount Paid (US$): 200
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Epinions.com ID:
joliefleur
Reviews written: 1
Trusted by: 0 members

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