U-Haul

803 consumer reviews
Average Product Rating: Disappointing
5 stars
46
4 stars
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3 stars
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2 stars
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1 star
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Uhaul Uboxes were great

Aug 6, 2012
Review by  
Rated a Very Helpful Review
  • User Rating: Excellent

  • Customer Service Experience:

Pros:Good price, no hidden charges, good service, good quality job

Cons:Empty units were left a few extra days because the Uhaul location was very busy.

The Bottom Line: Choose UHaul over PODS. You won't regret it.


I was enormously worried to use Uhaul or PODS and spent a lot of time researching the two. The reviews online were conflicting and PODS were sketchy and refused to give me an official quote for the total cost despite my detailed information on my exact dates and locations of shipment and storage. Instead, I used Uhaul and had a wonderful experience. My unites were stored well and shipped on time with no hidden charges, great communication with deliverers, a great price, and easy use. The units fit in parking spaces much better than PODS. Being wooden, they breathe better which is good when you have to move in the rain and you're stuff is put into the unit while still damp. The workers were nice and accommodating. Out of an entire apartment full of packaged things, only one glass broke on the 300 mile trip (most likely due to poor packaging on my part).

I highly recommend UHaul's Uboxes. Companies always receive a few poor reviews regardless of the quality of their job, but I hope my experience encourages someone to be a little less concerned when trying to choose a storage/shipment option despite the inevitable bad reviews UHaul has.


Recommend this product? Yes


Punctuality: Showed up on time
Ease of Filing Claim: N/A
Lost Goods: Yes
Amount Paid (US$): 2000


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