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DeLonghi Caffe Figaro BCO110 Espresso Machine & Coffee Maker

DeLonghi Caffe Figaro BCO110 Espresso Machine & Coffee Maker
Overall Rating: Product Rating: 2.0

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Don't buy DeLonghi!

Written: Oct 07 '04

Product Rating: Product Rating: 1.0
Pros: Excellent coffee

Cons: Terrible customer service! Product broke after 1.5 months of use!

kimberfb's Full Review: DeLonghi Caffe Figaro BCO110 Espresso Machine & Co...
My husband bought me the DeLonghi Coffee and Espresso machine. It made excellent coffee for the month and a half we owned it. Then, in the middle of making a pot, it stopped working and De Longhi WON'T stand by repairing this product (or replacing it) because we don't have an "authorized repair center" near us. (Despite this product having a ONE YEAR warranty!) I tried to get resolution from their customer service for the past 2 months with no results. They won't honor their two-month replacement policy with the company I bought it through, either, because they said that I ordered it 2.5 months before I called to report it was broken, even though they didn't ship it for a month. (Hence, I only had the product for a month and a half.) Therefore, even though it made great coffee, and espresso, I would have to say NEVER buy this product. They DON'T stand behind it!

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kimberfb
Reviews written: 2
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