poor customer service
Written: Jan 19 '06
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Product Rating:
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Pros: Looks pretty.
Cons: noisy machine.
non-existent customer service
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| audreyc821's Full Review: Gaggia Carezza Espresso Machine |
I purchased a Gaggia Carezza Silver on Amazon. I was excited to receive my first pump cappuccino machine. The price seemed reasonable.
I can't review how good the cappuccino is, because I have not yet been able to make one.
I tried the machine. It was disturbingly noisy. I following the directions carefully and water began leaking from what seemed like everywhere, except into the coffee grounds.
I have repeatedly called the customer service number with no satisfaction. First, their hours of service are 9-5 M-F, so I had to leave work early so that I could call the company. Second, when I got hold of someone, they offered me no suggestions, just took my name and numbers and promised someone would call me back. I am still waiting for the call. This has been going on for a week and a half.
I finally decided to send the machine back to amazon and fork out the bucks for a Francis instead. (I found one on sale yesterday, have already made 6 successful cappuccinos and LOVE it! )
Recommended:
No
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Epinions.com ID:
audreyc821
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Reviews written: 2
Trusted by: 0 members
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