Cons:Worlds worst customer service, it only worked for a year
I was very happy with this kettle for the first year. Then the switch went out and it quit working. Tried to contact customer service, as the thing has a 3 year warranty so I wasn't too concerned.
It was downhill from there. I made numerous attempts to contact customer service, to no avail. I tried emailing them from the website, got no reply. Tried by phone numerous times, never got a real person. They put you on ignore, then eventually you get a message saying they are busy, call back later AND THEN YOU GET DISCONNECTED!!! Tried leaving a voice mail, they never returned my call. Needless to say I will never buy another Cuisinart product again :-(