Quicken is a software I've been using for over 22 years and I've even been a beta tester for Intuit (the publisher).
Recommend this product?
Sorry to report but Quicken Home and Business 2013 has so many bugs, I suggest waiting until you see something on their website stating that they have resolved ALL the major install and syncing issues. Here's why I say this:
Installation. Installed on a desktop system running Windows XP SP2 in a custom system with Intel i5-2500K quad core and 4GB of DDR3 RAM that normally runs flawlessly at warp speed (because I built it).
First time I tried to install the software, it froze halfway through the installation. I rebooted cleared all cache and tried again.
Second time it didn't freeze but took more than 15 minutes to download all the updates, which it forces you to do before the app will open and run. I have a 3Mbps DSL internet connection.
Application Bugs. Upon converting and opening my 2012 files, Quciken 2013 refused to open or run ANY of my saved reports. In addition, Intuit has changed the way you create reports and after 2 or 3 minutes of trying to figure out the new method, I gave up.
Before you can sync data with their mobile app, you create a cloud account with User ID and password. Quicken 2013 then uploads your accounts data and is also supposed to download something. I say "something" because this is where another error pop-up appeared.
Syncing with Android app. I installed the free app on my Samsung Galaxy S2 smartphone and Nexus 7 tablet. The app installed without a problem and I logged in using same User ID and password that was created in the desktop app. The Android app failed to show all my accounts and had the wrong current balance for my main checking account.
On October 9, 2012 I received an email from Quicken that acknowledges "some issues" with Quicken 2013, says they have an update available now that "should resolve many of the issues" but does not state that they have resolved ALL the issues customers are experiencing.
I uninstalled Quicken 2013 and went back to my smooth-running Quicken 2012. Good thing I remembered to save a copy of my .qdf file BEFORE I was forced to uninstall 2012 during the Quicken 2013 installation process. If you have a normal install of an older Quicken, you can find your qdf file inside the folder at c:\program files\quicken.
Bottom Line. In it's present condition, I suggest that my worst enemies purchase and install Quicken 2013 now. Everyone else would be wise to wait until The Quicken 2013 team announces that they have resolved ALL the aforementioned issues customers are experiencing.
OCTOBER 20, 2012 UPDATE: Having waited 11 days since the email which said the major bugs had been fixed, I decided to give Quicken 2013 another try. Here's what I found this time:
1. Took 14 minutes to install, including 9 minutes to download updates.
2. Now shows all the Reports I had created in Quicken 2012
3. Now showing a category under Accounts list called "Separate" with a huge minus balance and I'm not sure how to get rid of or hide it. In Quicken 2012 my "Other Accounts" balance shows $0.
4. Did not crash or cause error when uploading data to cloud account.
5. Syncing with mobile app is still showing WRONG current balances.
Out of 5 accounts listed, the mobile app is showing the correct balance for only 1 account. IMHO, it's kind of pointless to have a mobile app that shows incorrect balances so I'm sticking to my suggestion to WAIT UNTIL QUICKEN FIXES THIS MAJOR BUG if you're planning to buy Quicken 2013 to get accurate data on your mobile device(s).
NOVEMBER 18, 2012 UPDATE: Thinking that a month and installing it in Windows 8 (vs. my prior installs in Xp) might makes some differences, I tried Quicen 2013 one more time. other than a slightly faster install thanks to Windows 8, no noticeable bug fixes so I uninstalled and went back to Quicken 2012. I also looked at some more current Q2013 reviews on Amazon and those reviewers seem to concur. One thing I find amusing is that Amazon is now charging MORE for Quicken 2012 than they are for Quicken 2013! Need I say any more.
JANUARY 23, 2013 UPDATE: Received an email today from Barry Saik, Vice President & General Manager, Intuit Personal Finance Group which said "Good news—there are significant updates available that specifically address the issues some of you may have experienced with your Quicken 2013 software. Please know that our team has heard the feedback and delivered an updated experience for 2013."
Despite routinely seeing more complaints from other Quicken 2013 users over the past 2 months, I decided to give it another try. If the Quicken 2013 Team were in the NFL, I think the coach players should be fired:
1. Still showing a huge erroneous negative balance for accounts that have been dormant for years (and that show zero balances in Quicken 2012).
2. Quicken Mobile is getting closer but still not showing 100% accurate current balances on my accounts.
Bottom Line: Back to Quicken 2012 I go, AGAIN ! Since I also ran into problems with the latest TurboTax (you'll find my separate review of it in epinions), I bought the H&R Block tax software to do my 2012 return and MAYBE the people at H&R will consider getting into the accounting software biz after they realize how Intuit is shooting itself in the foot with their latest software.
UPDATE MAY 28, 2013: Problem reports from other Quicken 2013 users continue to flow into my email box almost weekly. However, I'm curious to see if Intuit has fixed any of the bugs I encountered last Fall so I plan to give Quicken 2013 another chance next week. Maybe the Summer heat will help it.
P.S. If you think my review is negative, read reviews for Quicken Home and Business 2013 on the amazon product page. One guy was so upset at the bugs, he suggested a class action suit. It appears that Amazon has become acutely aware of the Q2013 fisaco because in the past 2 weeks they've lowered the price twice but it's still $75 too much until Intuit fixes the bugs.
Read more product reviews on Intuit Quicken Home and Business 2013
Write a Review