Kenmore 5107 26.5 cu. ft. Side-by-Side Refrigerator Reviews
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Kenmore 5107 26.5 cu. ft. Side-by-Side Refrigerator

2 ratings (2 Epinions reviews)
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Class Action Suit?

Mar 1, 2013
Review by  
Rated a Very Helpful Review
  • User Rating: Disappointing

  • Ease of Use:
  • Durability:
  • Ease of Cleaning:
  • Style:

Pros:Refrigerates food reliably

Cons:Ice won't dispense.

The Bottom Line: Ice dispenser will not dispense through the door due to a fatal design flaw.


We bought this side by side with through the door ice dispenser because we trusted Kenmore products and because we had young children who could not get ice for themselves unless it came through the door.  The refrigerator is attractive, and suited our space requirements very well.

Within the first year that we owned our fridge, the dispenser quit dispensing ice.  Repair was covered under warranty, and we learned that there was a problem with the design that caused the small flapper door that the ice falls through to fail to close completely, allowing warm air to get inside the ice compartment and melt some of the ice.  This melted ice eventually freezes again and forms a block of ice which eventually freezes up almost to the top of the ice compartment.

In time, we got tired of having repair techs out to the house to replace parts, and wearied of using a hair dryer to melt this block of ice so that we could start over.  Sears/Kenmore eventually offered to fix the problem by installing a new redesigned door for almost $800 parts and labor.  It's amazing that they would think that we would pay almost what we paid for the new refrigerator just to get that ice dispenser functioning.

I have to say that we have been living with this disappointing fridge for a while now because other than dispensing ice, it works.  The only failure, and it is epic, is that the block of ice in the ice compartment must be defrosted in order to get more than a few cubes, and our children can't quite reach to the top of it by themselves to get a few cubes of ice for their drinks.  

Sears eventually offered a $100 gift card and an apology, but so far they still insist that we buy a new door for $700 if we want our fridge to dispense ice through the door.  Anybody want to start a class action suit?


Recommend this product? No


Amount Paid (US$): $1200

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