LG LFX25974ST 24.7 cu. ft. French Door Refrigerator Reviews

LG LFX25974ST 24.7 cu. ft. French Door Refrigerator

2 ratings (2 Epinions reviews)
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Avoid this model

Jul 11, 2012 (Updated Jul 11, 2012)
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Rated a Helpful Review

Pros:Very nice features when they work.

Cons:It died completely in less than three months time.

The Bottom Line: This product would have received a much higher review had it not failed in less than three months. While it was working it was a good product.

We purchased the LG lfx25974st French Door refrigerator 4/7/12 and on 7/1/12 it died completely. Any product that sells for thousands of dollars should last longer than three months. The service company took 10 days to get the parts and send out a tech and they had ordered the wrong parts and now we have no idea how long it will take to be repaired. No offer of a replacement from either the merchant or LG and no offer to reimburse several hundred dollars of lost groceries and as this happened a few days prior to the July 4th holiday quite a bit if expensive food was lost. We will never purchase another LG product again as their reliability is questionable and their service is sorely lacking. The fact that this was a known issue by the service company and no replacement parts were stored in a convenient location to a major metropolitan area in the US is also very disturbing and shows the complete lack of concern for possible problems due to this issue. If you spend in the neighborhood of 2400.00 dollars you would expect a longer life than three months and much more responsive service. This clearly shows LG has a long way to go in customer service and perhaps should go back to smaller electronic devices and leave major appliances to companies who are better suited to provide a quality product and service.

Recommend this product? No

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