The service at this place was so bad that if you saw an employee smile, it meant that it was time to tip them. You are very fortunate to have come upon this review before booking this hotel for your vacation. Don't do it.

This hotel looks nothing like the pictures. Its resemblance with its pictures is about the same as mine with Brad Pitt. They also ignore to tell you that there is a massive construction project going on between the hotel and the beach. So much for ocean view.

This hotel was a disaster from the moment I pulled in. At the front desk they tried to overcharge me for the room. Fortunately, I had an email copy of my reservation confirmation. Then they put me in a smoking room when I had requested a non-smoking one. It took them 20 minutes to give me another room. I requested a bell boy to move my luggage to the new room. After 15 minutes of waiting, I did it myself.

Service was bad throughout the stay. Calls to the front desk or concierge commonly resulted in hold times of up to 5 minutes. I once called and requested 2 wine glasses - about 45 minutes later, I got 4 regular glasses. Request for a late check-out was denied.

The food, rooms and amenities were mediocre - yet exorbitantly priced. The towels were the kind you find at Target for 4 bucks. The carpets desperately needed to be shampooed. There was no coffee maker in the room - and a pot of coffee delivered to my room cost $14.

The restaurant has a view of the construction site - instead of the ocean. The food or service was nothing to rave about. On a positive note, they had very good martinis! Dinner for 2 set was $115 (4 drinks and 2 main courses - no dessert or appetizers).

This is basically a $100/night hotel, priced at $300+/night.







Recommended: No