Watch out for overbilling!
Written: Jun 13 '07
Pros:Excellent location, nice pool, decent restaurants, generally good service
Cons:small rooms, poor soundproofing, pricey breakfast buffet/restaurants, watch out for overbilling
The Bottom Line: If location is what you're after, the Manchester Grand Hyatt is hard to beat. However, it is overpriced for what you get. Recommend primarily for location.
Spent 6 nights at the Manchester Grand Hyatt with my wife and daughter.
The Good:
Excellent location - close to Seaport Village, Gaslamp Quarter, convention center, PETCO Park, USS Midway, public transportation, etc.
- gorgeous lobby
- fast elevators, attractive, resort-like outdoor pool area, decent restaurants (recommend Anne-Marie's for Starbucks coffee, light snacks. Seafood at Sally's was also very good, though on the pricey side)
- generally good service
The Not-so-Good:
- very average, smallish room, poor soundproofing (could hear neighbors talking, showering), running toilet (leaked on last day), spotty housekeeping, had to ask twice for cot, pricey breakfast buffet ($22 p.p.) with no children's discount, only a la carte kids menu.
The Bad:
- overbilled for breakfast at Lael's Restaurant. Bill for three of us came out to $149!!! Hotel is investigating, however after spending more than $1,600 over 6 nts this was not a pleasant ending to our stay.
- also charged $7.50 for mini-bar even though declined at check-in. At least this was quickly reversed.
All in all, I might have given the Manchester Grand Hyatt a qualified 4-star rating were it not for the breakfast billing issue. As it is, I strongly advice anyone considering staying there to keep/request copies of all receipts charged to their room.
Recommended: Yes
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