terrible...stay away
Written: Mar 25 '08 (Updated Mar 31 '08)
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Product Rating:
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Pros: none
Cons: EVERYTHING from STAFF to small rooms!
The Bottom Line: STAY AWAY, you can find better hotel and service elsewhere.
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| vinhpac33's Full Review: Marriott Chicago Downtown Magnificent Mile |
service: we initially found a great deal and reserved through marriott.com. however, after a long day of travel with 2 kids, we checked in at about 10pm they decided to DOUBLE the rate on us, after we had already checked in! the front desk called to our room after the kids had fallen asleep and said the supervisor told them the rate was no longer effective, yet it was on their website! i asked them to compromise b/c it was their mistake but they wouldn't budge. i told them we would find another hotel and they told us "go ahead." so by the a.m. we were in a better hotel with better service and view! imagine the trickle down effect on the staff if the supervisor treats guests this way!
the hotel itself: the front desk had 2 people staffing it and just two parties checking in (including us). however, the other lady at the front desk decided to walk away and not check us in, she told us to wait until the other staffer was done with the first party. hotel entrance was not on michigan ave. and hard to get to b/c of the one way streets. the lobby was a mess with construction going on. we stayed on the 35th floor for one night and could hear the work they were doing! restuarants were meager, weak on selection, bland on food and ridiculous on price ($15 for pastry and piece of fruit)!
we didn't stay there long enough to check out the pool or fitness facilities.
Room: Small for a family of 4 but our kids are only 3 and 4 yo so they're not taking up that much space :) bathroom was small and i agree with other epinions writers that you have to close the door to use the toilet/shower. in this day and age, most hotels provide free wireless internet but not here! i think it was about $15/day to have access. poor reception on my phone as well so you have to stand near the window to get email/internet reception on your phone. Good view of downtown but all you really see are the buildings. We eventually got a better hotel and the view of the river was much much nicer.
overall, would not recommend this hotel. you can find better elsewhere!
Recommended:
No
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Epinions.com ID:
vinhpac33
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Reviews written: 2
Trusted by: 0 members
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