Outrageous phone call prices
Written: Sep 26 '03
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Product Rating:
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Pros: location
Cons: $12.43/minute domestic long distance phone charges, noise
The Bottom Line: Fine hotel, but I didn't expect excessive phone charges and additional mysterious charges added to the bill from a national chain
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| spotz's Full Review: Sheraton Boston |
I stayed in this hotel on a business trip for two nights. The hotel itself was fine. The room was bit on the small side. The $190/night including taxes seemed high, but was probably in line with other hotels. Parking was an additional $32/day. The location was good for where I needed to be. I ordered room service the first night. Even though they have a policy that if your food isn't in the room within 30 minutes its on the house, it took 40 minutes. I didn't press them for the free meal.
The Hotel was a bit noisy. I was awaken by slamming doors more than once per night.
I will recommend to my company to remove this hotel from their preferred list, however, because of some unusual billing practices. On their phone instruction card, they list direct dial long distance phone calls as costing the AT&T standard daily rate with a 110% mark-up. A 1 minute call ended up costing $12.43 and a 10 minute call cost $29.37! After I got the bill I called customer service to ask what it would cost to make a direct dialed long distance call. I was told it would be the AT&T rate plus an 85% markup. When I asked what the AT&T rate was, I was told that they didn't know. I spoke with three people and none of them could explain why a 1 minute phone call cost $12.43. I also had a $48.95 charge from the bar listed right after my room service charge. Needless to say, I didn't get anything from the bar. They were very eager to remove both the bar charge and the phone charges from my bill, so eager, it made me wonder if they do this all of the time.
Recommended:
No
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Epinions.com ID:
spotz
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Reviews written: 1
Trusted by: 0 members
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