I very recently stayed at the Hard Rock Hotel in Las Vegas. Upon checking in, I was told by the woman at the front desk that she noticed that there was a $25 credit associated with my room, to be used for room service, mini bar, movies, she explained. Cool, I thought. The next morning I ordered a modest breakfast from room service and logged onto the internet service, which has a hook-up charge for every 24 hours of access (I would have skipped the internet, but had business to attend to online).
Upon checking out the next day, I was told there was in fact no credit associated with my room and that I would have to pay for these charges. I asked to speak to the supervisor. I repeated to him I would have gone to a cafe or a diner for a cheaper breakfast had I known there was in fact no credit. He quoted an email written by the woman who checked me in the night before that I had requested the credit. I had done no such thing, except to ask for a quiet room. Why did she write the email in the 14 hours I stayed at the hotel? To cover her back? They insisted that I pay and put the charges on the credit card account I'd left with them for incidentals. I asked the manager if he thought I was lying, because I was being made to feel that way. The 40-odd dollars felt like $4000 for how emotionally expensive the experience was. Never in all my travels all over the world, from 5-star to 1-star hotels have I ever been treated so poorly. The experience was degrading, humiliating. I never want to set foot in another Hard Rock establishment again. The irony of it all is, I'm a professional rock musician. The Hard Rock Hotel needs staff that understands hospitality!

Recommended: No