The rudest, most humiliating treatment from any hotel, ever.
Written: Jul 30 '07
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Product Rating:
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Pros: comfy bed
Cons: DO NOT GO THERE. Spend your money elsewhere.
The Bottom Line: Don't go.
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| ladykamikaze's Full Review: Hard Rock Hotel and Casino |
I very recently stayed at the Hard Rock Hotel in Las Vegas. Upon checking in, I was told by the woman at the front desk that she noticed that there was a $25 credit associated with my room, to be used for room service, mini bar, movies, she explained. Cool, I thought. The next morning I ordered a modest breakfast from room service and logged onto the internet service, which has a hook-up charge for every 24 hours of access (I would have skipped the internet, but had business to attend to online).
Upon checking out the next day, I was told there was in fact no credit associated with my room and that I would have to pay for these charges. I asked to speak to the supervisor. I repeated to him I would have gone to a cafe or a diner for a cheaper breakfast had I known there was in fact no credit. He quoted an email written by the woman who checked me in the night before that I had requested the credit. I had done no such thing, except to ask for a quiet room. Why did she write the email in the 14 hours I stayed at the hotel? To cover her back? They insisted that I pay and put the charges on the credit card account I'd left with them for incidentals. I asked the manager if he thought I was lying, because I was being made to feel that way. The 40-odd dollars felt like $4000 for how emotionally expensive the experience was. Never in all my travels all over the world, from 5-star to 1-star hotels have I ever been treated so poorly. The experience was degrading, humiliating. I never want to set foot in another Hard Rock establishment again. The irony of it all is, I'm a professional rock musician. The Hard Rock Hotel needs staff that understands hospitality!
Recommended:
No
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Epinions.com ID:
ladykamikaze
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Reviews written: 1
Trusted by: 0 members
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