No Magic and All Jack is the best title I could think of...!
Written: Aug 30, 2010
a Somewhat Helpful Review
by the Epinions community
Pros:it works pretty well, but with some glitches.
Cons:It's gonna break, just wait. HORRIBLE customer service, no help at all.
The Bottom Line: Shabby product, shady company! Stay AWAY!!
I won't bore you with the details, but suffice it to say that this company is awful. I contacted them about a problem with their product and they were completely unwilling to help. As mentioned in other reviews, there is no way to contact them except by a very slow online chat. The representatives are not native English speakers, so they must be outsourced. I can't believe that a product that is telephone related does not have a phone number for customer service!
When the product broke (as I knew it would) within 2 weeks of installation, I brought it back to the store where I purchased it instead of sending it back to the company for their guarantee. I'm sure if I would have sent it back, it would have been a complete headache getting a replacement, just like every other interaction with them was.
The store I returned it to made an exception because I returned it after more than 30 days. It seemed to me that they'd had other problems with magicjack, they gave me a gift card for the purchase price, no questions asked. You can be assured that I did NOT want to exchange the broken one for a new one.
I implore you to steer clear of magicjack. It works pretty well, but it's not worth the headache or knowing you are giving your money to such a terrible company.
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