People Magazine Reviews
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People Magazine

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Good luck trying to cancel a subscription

Nov 16, 2000
Review by  
Rated a Very Helpful Review
  • User Rating: OK

  • Quality of Gossip:

Pros:In this case, nothing.

Cons:Had terrible difficulty with customer service. Was charged for something I should not have been.

While surfing a number of freebies sites, I found a link to an offer for eight free copies of the People magazine. While I do not normally sign up for any free offer that asks you to include credit card details, I do buy People from time to time, so thought that signing up for this offer would save me some money. The site went on to explain that if I did not cancel my subscription, my credit card would be charged and I would receive the People magazine until I did cancel. I was sent my first copy, and a letter explaining what to do should I wish to cancel my subscription.

After receiving a few copies of the magazine, I decided that I did in fact wish to cancel my subscription, and there were a number of reasons for this. Firstly, I found that I was receiving my copies of the magazine a few days later than they were available in stores, and didn’t find this convenient at all. Secondly, I missed receiving two copies of the magazine. I did not worry about the first one too much at the time, because I hadn’t paid for the subscription, but I realised that I didn’t want the hassle of having to call the company if I were to get a subscription and other copies went missing. However, I am less than impressed about not having received another issue for the reason I will outline below. And lastly, I do not find each issue that enjoyable, and prefer the option of being able to decide which issues I purchase, which I could not do with a subscription.

The letter that I received explaining what to do in order to cancel my subscription listed a phone number and a web site that I could use in order to make the cancellation. I called the number first, a 1-800 number, and followed the steps listed to cancel the subscription. After going through the automatic search, I received a recorded message telling me that the cancel option was not available from my area.

Instead of trying to reach People by phone, I visited the web site listed on the card. Here I had to list either my name and address, or account number in order that my account information could be retrieved. I first tried the name and address option, and received an error message saying that my information could not be found. Next I tried accessing the information using my account number, and again I received the error message. After trying a number of times, always receiving the same error message, I resorted to e-mailing the company asking that my subscription be cancelled.

I received a reply to my e-mail informing me that my subscription has been cancelled as requested, and the company will refund me the difference in four to six weeks. As I told the company, this is not acceptable to me as I was supposed to receive eight copies risk free, and I haven’t even received all eight copies yet, but instead, cancelled my subscription before I should be charged. Now, not only am I supposed to wait four to six weeks for my refund (for which I shouldn’t have been charged in the first place), but will also have to pay interest on the amount due to my credit card.

I began to get concerned with all the difficulties I had in trying to cancel my subscription as I did not want my credit card charged for something I do not want only to find that I had been charged anyway. The ordeal of trying to get this problem cleared up has made me weary of signing up for like subscriptions online.


Recommend this product? No


This is a: News magazine
Primary Reason for Buying: Articles

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