Built to last 11 hours. Five trips to service in one year.
Written: Jun 13 '04
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Pros: The features are quite nice for an entry-level camera. Manual controls are ok.
Cons: Manual controls are only semi-manual.
Gives poorly built a new name.
Horrible service.
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| colintheys's Full Review: Canon ZR20 Mini DV Camcorder |
The average consumer camcorder is used for 11 hours in its lifetime. This one is built for that spec and no more. In under a year, mine went to the service center five times, costing me over $300, which is insane for a $400 camera. This wouldn't be so bad, except that Canon, who I used to trust, has horrible support. I won't go into all of their issues, but suffice to say I spent over 20 hours on the phone with them trying to get my camera repaired and mailed at least a dozen letters, including one to Japan.
In the end, they mailed my camera back broken from service AGAIN (ate tapes) and refused to repair it again on the phone, though I had a 90 day warranty. I wrote a letter. They waited until my warranty was up and then wrote back to inform me they couldn't do anything because the warranty was up. I consdered taking this to small claims court I was so mad. I saved all the letters from them and I may yet do so.
Recommended:
No
Amount Paid (US$): 400
Recommended for: Home and Families - Keep Memories of Family Vacations
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Epinions.com ID:
colintheys
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Reviews written: 7
Trusted by: 0 members
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