Here is the deal with this monitor. First of all, while it was operational, it was great. The monitor itself has great colors, a small footprint, and a neat, clean and sleek look to it. The monitor itself isn't incredibly easy to work with, because while it looks light and easy to maneuver, it's really quite heavy and bulky.
Recommend this product?
The silver color of it looks good sitting on almost any desktop, and the blue/orange light around the power button in the dead-center of the bottom frame of the monitor it really cool looking. The monitor always did make sort of an odd "click" noise when powering up or down, which I suppose is normal but it seemed to do it a little worse than most monitors I have owned or worked with in the past.
Well, all of this "great" stuff aside, this monitor sucks. I should tell you that within 10 months of owning it (under WAY less-than strenuous conditions), it started going on the blink. It all started where it would only do it every now and then, and simply turning the monitor off and then back on fixed the problem. It was such a minor thing for about 2 months that it didn't really bother any of us.
Next, however, it started doing it at least a few times a week, which did get annoying. And soon after, it started doing it only when you turned the monitor off and then back on, it would only help out with an extra 10 seconds or so. We unplugged it and played with it a little bit, which got us an extra 3 weeks probably out of it, continously vowing to call HP but always being too busy to do it. You're never concerned until it stops working completely....
Which is what it did about 2 weeks ago. All in all, I'd say that this monitor lasted the perfect amount of time for HP's crappy warranty...the monitor lasted about 14 months, and the warranty expired after 12.
HP's customer service at first was great. When we first called, they gave us a list of things that we could do that would "most likely" fix the problem. The rep gave us a "case number" and told us to call back if the trouble-shooters didn't work.
So, the next day, we called back, case number in hand, still having a broken monitor. This time the same rep was rude, crude and socially unacceptable. Telling us that there was nothing she could do, our warranty was expired, and to pretty much just deal with it or buy a new one. She was even so bold as to offer us $50 a NEW HP monitor. We politely explained that we would never, EVER buy an HP product again.
Needless to say, that monitor ($450, mind you) is now nothing more than trash. Best Buy told us that for $25 they could send it off and "see if it could be fixed", and that $25 doesn't cover the repair, just the shipping. So, we opted instead to buy a 17" regular monitor at best buy for about $100. It's sort of bulky and ugly, but IT WORKS, something I can't say for that crappy HP Monitor!
Don't waste your money on this monitor, and if you buy a computer that comes bundled with this monitor, I would either upgrade to a different one, downgrade, sell it and purchase a new one, buy an extended warranty or whine and moan until the company gives you the same computer with a different monitor package.
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Amount Paid (US$): 450.00
Operating System: Windows