At first glance, it's good but don't expect customer service!
Written: Jan 08 '04
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Product Rating:
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Pros: good interface, installs easily
Cons: POOR customer service,upgrades will cost you,regardless if you buy outdated software.
The Bottom Line: STAY AWAY unless you are confident you are buying the most up to date version they make...Company has poor customer service.
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| cramersrus's Full Review: Individual ResumeMaker Deluxe Edition 10.0 Full Ve... |
I bought this product for my husband after he was laid off from his job. I thought it was a good idea to update his
resume to something fresh and eyecatching.
The outside of the box boasted it's endorsements by several professional people and companies,as well as the fact that is the "#1 BEST SELLER". It also has the words on the box NEW VERSION 10, so this leads one to believe that it's the newest version available.
The examples are very professional looking. Included in the software is not only resume templates, but cover letter templates, virtual interview,salary finder, career finder, job finder and RESUME CASTER, which is supposed to send out your resume to virtually thousands of perspective employers via the world wide web... The price was right, at $35.00. I decided my husband was worth the "best" that the store offered and purchased it.
Upon the installation of the CD Rom, everything appeared to be going well. It's a very user friendly format, and I quickly was able to figure out just how to start the resume making process.
Everything went smoothly until I wanted to utilize RESUME CASTER...that's when I got a message that read, "UPGRADE STRONGLY RECOMMENDED". It would not allow me to do anything else with it. I emailed the company and the response I got 11 days later (which, upon emailing the company, the "canned" reply email said that someone would get back to me within 2 business days) stated that I had to send in for an upgrade which was free, however, I must send in a fee of $6.00 for shipping and handling.
I refuse to send in for an upgrade to a software program I just purchased 12 days ago, I find this unacceptable. Most reputable companies will let you download patches or upgrades to their software for free, but with this company, it's not an option. I have never, ever experienced this before.
I will use the resumemaker for making resumes and cover letters, and just not get the "full use" of the resumecaster, and just spread the word to keep looking when anyone is looking for a good resume software. There are good ones out there made by reputable companies that will stand behind their work and their name to please the customer. This is not a company like that, they want to pretend they are "giving" the updates away, yet charge the customer $6.00 for shipping when they could easily get by with downloading upgrades for free when you have purchased their software.
Recommended:
No
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Epinions.com ID:
cramersrus
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Location: Missouri, USA
Reviews written: 4
Trusted by: 0 members
About Me:
Former stay at home mom of two, now triage nurse at a children's hospital.
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