Krups FME4 12 Cups Coffee Maker - Black Reviews

Krups FME4 12 Cups Coffee Maker - Black

31 ratings (14 Epinions reviews)
Epinions Product Rating: Disappointing
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Undocumented "Features"

Aug 15, 2009 (Updated Aug 15, 2009)
Review by  
Rated a Helpful Review

Pros:Simple and easy to use

Cons:Must handwash carafe, removing top of carafe breaks pin holding top onto carafe.

The Bottom Line: Dont buy it!  Too many undocumented "features"  that void the warrenty and make it impractical to use or properly clean.


One of the plastic pins that hold the top to the carafe breaks off after about 3 uses.  I called Krups as the machine had a 1 year warranty.  I was told that I was not supposed to remove the lid from the karafe (no mention of this "feature" in the user's manual).  I asked how it could be washed in a dishwasher on the upper shelf without removing the top.  Was told that it should not be washed in a dishwasher.  Again, user's manual states that "hand washing of the karafe is recommended."  My experience has been that there had been no damage to either the glass karafe or handle from dishwasher washing.

Why would any company design a coffee machine carafe that could not have the lid removed for proper cleaning - either by hand or in the dishwasher and why not put it in the users manual that it is not to be removed nor can it be washed in a dishwasher.

Bottom line is that Krups would not replace the top to the karafe, but did offer to sell me another one :-)

I passed and am again in the market for a coffee pot, but not one made by Krups.


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