ING Direct Mortgage
Written: Mar 22 '06 (Updated Mar 22 '06)
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Product Rating:
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Pros: Competitive rate and low closing costs
Cons: Can disapprove your loan any time and terrible customer service if you have problems
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| tkimca's Full Review: ING Direct |
This is specifically about the ING Direct Mortgage service, not savings. I had to get a loan for a downtown condo quickly and I had no problem getting the initial approval from ING Direct. THREE weeks later, they sent me a letter saying that they do not provide a mortgage for a mixed use building (commercial and residential). This was NEVER mentioned in any of the conversations I had with their representatives and it was not one of the conditions they mentioned when they first sent me the offer letter.
I then had to scramble to find a new lender (inconvenience), the interest rate has gone up, and there were potential fees for closing late. When I tried to complain, they only gave me an e-mail address, and it took 2 weeks for them to respond back. Of course, they said there was nothing they could do.
If you want to get a loan for a traditional, detached home, and don't see any income/credit issues, ING Direct will probably work for you. If not, make sure you have a back up plan and don't expect any customer service with any problems.
Recommended:
No
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Epinions.com ID:
tkimca
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Reviews written: 1
Trusted by: 0 members
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