Pros: Propped up & good sized phone deck, comfortable, noise cancelling, mute button.
Cons: Clip is a little hard to open and adjust and there's no hold button.
I bought this item when I was starting an at-home-business contracting for big companies as a phone center. I knew it had to be a plug in the wall type phone with wired connections (due to security concerns.) I also needed noise canceling features with the microphone so I would keep my contracting hirers happy.
I thought I would have to buy two seperate units (phone and then a seperate headset), but I was so happy that for the price of one piece I found both! I worried because the other reviews were not good, but due to budget constraints decided to take the plunge and try it out anyway. I'm glad I did. At first there was static on the line, but I unplugged the cord from the wall and readjusted the cord positioning and it helped, so it wasn't even the phone, it was just the connection in the wall and it never happened again.
Features I like: It has a Mute button (handy during coughs/sneezes or other issues.) Also I love the big ON/OFF button that is easy to see for easy call retrieval. The phone itself is the perfect size to sit on the edge of your desk and be out of the way, and the headset cord is long so it reaches that distance easily. The other feature I adore is how the phone is propped up and not flat, making it easy to see the numbers and buttons from across your desk without leaning over.
The headset is very comfortable on your ear/head. Also, there is a clip you can clip onto your clothes to avoid pulling the headset off as you move around (because of the cord being heavy). Which I should mention, the cord is not heavy. It is a very thin wire and light. The clip is a little hard to open and move along the cord (reason for the 4 stars and not 5.
Aside from that, there are two features I wish this had-a button on the headphone cord to turn phone on/off and a hold button, but at least I can use Mute when necessary in lieu of hold. So I have been happily taking calls with this little buddy ever since I bought it.