Pros: Easy to use, Muting Headset, Small and Compact
Cons: Headset is Fragile, Numbers and Letters wear off fast, Picks up any noise.
As the red light at the top burns into my eyes, I wonder if I just heard someone on the other end or not?
I have used the Plantronics T10 now for about a year and a half as a supervisor in a call center with around 50 employees. We use the phone everyday from two hours a day to ten hours a day. Being that we use it so much I will endeavour to help you understand the phone a little better as far as Ease of Use, Quality, Clarity and Other Items.
Ease of Use
As a supervisor, one of my jobs is to teach new agents how to be an effective agent on the phone. One of the main hang ups all of our agents come across is how to use the phone. Yes, there is a big On/Off button, but they don't seem to grasp the idea of turning their phone on and off because most phones are answered buy picking up the headset.
After the agents grasp that idea, the rest comes quick I think because of the other features. Right above the On/Off button is a large Mute button for a professional feel. The buttons are relatively easy to push and soft to the touch. The typical phone number buttons are on top along with a Flash and Redial button. There is a Volume knob on the right as well as a Tone knob just above it. On the left side there is a Flash and Tone/Pulse switch, and a Ringing Volume for Hi/Low.
The soft buttons allow for quick dialing when I need to contact a high volume of respondents, but they also allow a comfortable feel for those that need it.
Being that this phone is considered a Budget phone for business, I consider it to be of medium quality. We probably use these phones a little more than they were intended for, but they are holding up really well.
Yeah the little hanging rack can be convenient, but we have found that they are more of an issue than a benefit. They get tangled up in the headset cord and can potentially ruin the cord.
The phone itself holds up well especially for how we use them, my only issue with it, is that the numbers and words wear off easily.
Onto the headset... Most of my concerns with the PlantronicT10 come from the headset. The headset is very fragile and if not taken care of cautiously, it can break in several ways. We have found that the microphone easily breaks and so we have taped that part of the headset to prevent breaking. Also if the mic does break, you have to purchase a whole new phone because the headset is not worth buying itself. Then the cord is small, which is nice, but because it is small, it is easily broke or severed, which cause's so much frustration!
The muting headset does wonders when trying to hear what a respondent is saying if you are the only one in the room, but if you are in a call center and there are 50 other agents, then the noise level counter balances the muting idea and blocks the respondent out.
Other than the above mentioned, the phone is very clear, and it really depends on the long distance provider for the major clarity issues.
For the minor clarity issues that happened, we just switched around headsets and everything was fine after that.
The phone set is small and sets on the desk well. It is angled in a way that pleases the eye. The red light on the top is a little annoying because it is quite bright. Also be sure to not eat or have anything sticky around the phone because the soft buttons attract all sorts of things to them.
For the price, the phone does well, just be careful with the headset.