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BenQ Scan to Web 5000U Flatbed Scanner

BenQ Scan to Web 5000U Flatbed Scanner
Overall Rating: Product Rating: 3.5
Ease of Use:

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Absolutely No Customer Service

Written: Sep 06 '05

Product Rating: Product Rating: 2.0
Ease of Use:  
Pros: Cheap, reasonable quality scans for ~$35.

Cons: No customer service, poor software integration.
benqreview's Full Review: BenQ Scan to Web 5000U Flatbed Scanner
The scan quality is acceptable, considering that I only paid $35.

The software is a kludgy and inconvenient, but about what I would expect for ~$35.

The unit arrived with a slight milky film (from condensation in shipping?) and some large dust-like particles on the inner side of the glass. I sent 4 emails (1 per week) to their technical support about the best way to clean it. I never received a response. I sent an email to their sales and then to a general support address about the issue. I never received a response. I called the support telephone number - after 50 minutes of waiting to talk to someone, I had to leave. In other words, there is absolutely no customer support. All in all, I guess I should've spent another $25 and gotten the Visioneer I was looking at.

Recommended:
No

Amount Paid (US$): 36
Interface: USB
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benqreview
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