After 11 months, screen went blank and never came back on
Written: Nov 11 '05
Product Rating:
Sound:
Ease of Use:
Picture Quality:
Durability:
Pros: No pros to speak of when the TV won't turn on.
Cons: Screen went completely blank and never came on again. Terrible customer service.
The Bottom Line: The sound and picture of the TV were satisfactory, but lasted less than a year. Terrible customer service. That's a lot to pay for a TV that lasts one year.
furrismurda's Full Review: Sony Grand WEGA KDF-60WF655 60 in. HDTV LCD TV
Thank you for letting me express my complete disappointment and anguish with my 60” Sony Wega and the Sony Customer Service Department. I bought this TV a year and a half ago and have only gotten to enjoy watching it for less than a year. Eleven months after purchase, the screen went completely blank. I called Sony and was referred to a Sony authorized repair facility in my area. The dealer charged me $ 89 for “technical time” but the parts were under warranty. Within 2 months the TV would not come on again. Therefore I had to lug it into the dealer a second time. AGAIN, he had it in the shop for a month and supposedly fixed the problem. Three months later the same problem occurred.
I called the Sony Customer Service Department to hopefully figure out a solution, and they recommended another “Sony Authorized Repair Facility” in my new area and said that if the problem seems to be a repetitive thing that they would “consider some options.” I told them that I thought I bought a lemon off of the production line and wanted a new TV. Well, that was a waste of breath. Anyway after dropping the TV off at a different repair facility, I get a call two months later to let me know that the repairs would cost $ 204.00. (For the exact same problem as the last two times!) Now my total cost in repairs for this TV (that I haven’t really gotten to enjoy) totals just under $ 400.
I called the Sony Customer Service Department for a fourth time to explain the new scenario. I had to repeat the entire story three times to three different people and still didn’t get anywhere. The only solution they offered was to pay 20% of the $ 400 in repair costs. This doesn’t even compensate for the months I spent without the TV, or the pain involved in disconnecting it from the entertainment center and lugging it to the repair store (three times). Wow, what a deal I got.
To anyone who is thinking about buying one of these Sony Wega TV’s, I HIGHLY recommend you research other brands and go with a company that has a solid reputation for customer service.
XL2200U A1085447A LAMP WITH HOUSING FOR SONY TV This listing is for a BRAND NEW Sony XL2200U complete assembly with bulb. WE PROVIDE SIMPLE INSTRUCTIO...More at eBay
Epinions.com periodically updates pricing and product information from third-party sources, so some information may be slightly out-of-date. You should confirm all information before relying on it.
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.