Thermador dishwasher disaster
Written: Jul 12 '05
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Pros: Was quiet, but there are many dishwashers on the market that are quiet now.
Cons: Very unreliable!! Dry cycle was usually incomplete. Customer service and product support was terrible.
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| bwiedeman's Full Review: Thermador DW44Z Built-in Dishwasher |
I purchased a Thermador Dishwasher (model DW245UW) in 2001.
Purchase price was $1,192.50. The dishwasher has failed three times in four years. All failures were identical, the control module. The first failure was covered under warranty while the next two, occuring at 1.5 year intervals were not covered. These failures were also the control module. I contacted Mr. Joe Roberts, Thermador customer service, to discuss the latent defect, but was told that Thermador regrets the difficulty, but is unwilling to support any clain beyond the one year period, regardless of the circumstance. I have decided to scrap the dishwasher and buy a Miele based upon their reputation for quality, service and support. The experience with Thermador will also bias my views towards buying any other type product from Thermador.
Recommended:
No
Amount Paid (US$): 1192
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Epinions.com ID:
bwiedeman
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Reviews written: 1
Trusted by: 0 members
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