Satellite Pro 6100--the hot zone
Written: Jun 29 '04 (Updated Mar 30 '05)
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Pros: users learning valuable lessons about data back-up
Cons: fails continually
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| wmarti's Full Review: Toshiba Satellite Pro 6100 (PS610U-JN5E87) PC Note... |
NOTE this is an update of a review from last year--things are NOT better.
107 6100s
50+% failure of hard drives
50+% failure of AC adapters
80+% have had one major component replaced
40+% have had at least 3 major replacements
I'm support for medical students and have been alerting Toshiba to these patterns and trying to get help out of them for over a year now. Luckily we got the 4-year warranty so Toshiba is footing the bill, but the failure rate is so catastrophic that many of my 6100 owning sophomores are using spare computers from other classes. My repair facility operates like a shipping/receiving dept on the basis of this one model laptop alone.
Toshiba's response has ranged from denial ("we know of no problems") to total disregard ("it's under warranty, send it in") to ineptitude (a customer service 1-800# with the recording "our agents no longer service this line") to a baffling hide-and-seek game in which they want to make a "deal" (astonishingly they want more $$$ from my students for another model), yet do not return phone calls or answer questions.
Recommended:
No
Amount Paid (US$): 1514
Operating System: Windows
Processor: Intel Pentium
Screen Size: 15 inches
RAM: More than 256
Internal Storage: CD-RW and DVD
Hard Drive (GB): Over 50
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Epinions.com ID:
wmarti
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Reviews written: 1
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