Toshiba Satellite Pro 6100 lemon
Written: Jan 16 '04
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Pros: Fast machine, very very nice screen.
Cons: Overheating four times in 10 months to failure, USB 1.x (not 2.0).
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| mmyersepinions's Full Review: Toshiba Satellite Pro 6100 (PS610U-NGYSG7) PC Note... |
Purchased the laptop Satellite Pro 6100 in March 2003. Since then it's been in the Repair Depot four times (I've had the laptop 10 months now).
The machine has overheated numerous times and Toshiba will repair it, but refuses to replace this machine. Each time the machine is out for about ten days. I use this machine in consulting and it's failed at the most embarrassing times - often in front of dozens of Fortune 500 IT executives.
My warranty will expire in two months....Toshiba refuses to address this issue. I've even have been called by Toshiba customer service personnel and they also are "powerless" to do anything about the ongoing issue.
The bottom line is that all companies make mistakes and products will fail from time to time. The real quality comes in how the company deals with their customers' issues in a quality way. Toshiba has a lot to learn here.
Recommended:
No
Amount Paid (US$): 2699.00
Operating System: Windows
Processor: Other
Processor speed: over 1000
Screen Size: Greater than 15 inches
RAM: More than 256
Internal Storage: CD-RW and DVD
Hard Drive (GB): Over 50
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Epinions.com ID:
mmyersepinions
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Reviews written: 3
Trusted by: 0 members
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