The Bottom Line: Too hot; it burns everything. A replacement also burned everything. Look around and buy a better macine with a temperature control knob. Nice looking unit but it doesn't work.
I bought one of these and tried it out. At 2 minutes (the recipe calls for 4 minutes of cooking time) my waffle was burnt black and smoking on the outside and uncooked on the inside. This unit was far too hot. I sent it back to customer service at my expense. They sent me a second one but it also burnt the waffle. No sense sending the second one back as the cost of shipping a second one back at my expense doesn't make sense - it would effectively double the original purchase price. Presto needs to include a temperature control knob in this as the internal part that controls the heat doesn't work. The design itself is nice. If the unit worked it would create a nice sized waffle with very deep pockets. It also stores in a small place. I have no complaints with customer service or the waffle maker except that it is far too hot. The only way to control temperature is to unplug it and try to cook that way. That's not a great solution but I guess that's what I'm left with. Spend some time researching and find yourself a better machine. If you buy one of these and get a lemon you'll end up spending what you would have spent on a better but more costly unit.