The name of this restaurant is Buffalo Wild Wings and Weck. Hence, the BW-3. The menu states that customers shortened the name because no one knew what weck was. I'm not certain if that is part of their created commercial lore, or if it actually happened. Weck wasn't listed as a choice on the menu, and it appears that Merriam-Webster never heard of it either. So I am still left wondering what the heck is weck?!
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There is a new BW-3 near my house. I have never been to one before, and decided to try this one out last night. My first impression could have been better, but I will attempt to give an even-handed account of my dining experience, in spite of the hour wait I experienced when they lost my order.
The restaurant I dined at is located at the intersection of Hwy 30 and Broadway street in Merrillville, Indiana. This store housed two failed businesses, and may fare much better with BW-3. The business has an attractive appearance from the street, and the grounds are well maintained.
When you enter the restaurant, you find that things are done much differently from other restaurants. It is an odd combination of fast food and family dining atmospheres. You order your dinner at the front counter, and are given a pager and your drink cups. You seat yourself, and a waitress will come take your drink orders. Ideally, when your food is ready the pager will flash and buzz, getting the waitresses attention. The waitress then brings your food out to you.
When I dined last night, the pager never went off. Several patrons entered the restaurant after us, and were eating their meals. I decided to get the waitresses attention, to determine if there was a problem with our order. She returned shortly, and advised us that our order was lost and that the manager was working on it. We ended up waiting about 45 minutes for our food. However, the manager came out and apologized, AND refunded our money. Our waitress, Laura, was very courteous, and probably kept us from walking out. Because this unfortunate dining experience was handled professionally, I will not take off marks. I will chalk it up to one poor First Impression. I will base my ratings on the other aspects of my visit.
The first thing I noticed about this restaurant was that several families were dining with small children. I also brought my one and a half year old son. Although there is a bar located in this restaurant, the rest of the restaurant does not have that "bar feeling" that Hooters has. In fact, the atmosphere was very family friendly. There were several video games located around the restaurants, and numerous televisions. Some of the televisions showed a baseball game, and there was an interactive trivia game being played on others.
The menu appears to be very simple, primarily focusing on the chicken wings, with a choice of twelve different sauces. If you like hot sauce, the choices range from mild to blazing. If not, there are alternatives like lemon-pepper, teriyaki and honey-mustard. I ordered the hot sauce (which was rate 3 1/2 flames out of 5). The sauce was hot, but not overwhelming. The flavor was good, but not quite as good as Hooters. (It is obviously difficult to talk about this restaurant, without comparing it to Hooters, which offers a similar menu). If you do not want chicken wings, they offer a variety of alternatives. Among the other choices are chicken or steak fajitas ($5.99), hot dogs ($3.79) and Turkey Club ($4.59). There are a variety of other sandwiches to choose from, as well. They also offer two varieties of fries (wedges or chips) which range from $1.49 for plain potato chips to $4.59 for wedges with chili and cheese.
The children's menu offers a good selection, and comes with potato chips and a small drink (with a lid...for those youngin's that like to tip cups over). The children's selections include: corn dogs (which my son had), buffalo leg, 4 wing meal, pepperoni pocket or 2 tender meal. The corn dogs that my son ordered were miniatures, and there were about six or seven mini-corn dogs on his plate. I tried one, and found that it tasted pretty good.
My first impression of this restaurant could have easily left me a little jaded. However, putting aside the extensive wait, it appeared that most patrons waited less than fifteen minutes for their meals. The atmosphere was family oriented (outside the bar area) and the food was good. The prices are moderately cheap, but not necessarily a good deal. Overall, I will probably try this restaurant again, especially if I have a taste for wings and want to bring my children.
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