Dairy Queen

129 consumer reviews
Average Product Rating: Very Good
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D.Q., Surrey, BC

Oct 21, 2006
Review by  
Rated a Very Helpful Review

Pros:Good tasting food

Cons:Very Poor Service

The Bottom Line: Hire qualified staff so product and service are enjoyed.


The Dairy Queen at the 108th and 148th location in Guildford, Surrey, B.C. is a classic example of Canada's downward trend in customer service. My children enjoy the food and to be fair, the kid's meal is a reasonable price for a drink, entree and D.Q. treat.

However over the years as a patron, the place has always had incompetent staff. Today's complaint involves a phone in order for 5 kid's meals: 2 cheeseburger and 3 chicken strip meals. The young lady answering had difficulty understanding the order and it had to be repeated several times. When I asked for a price, her response was, "I have no idea." She finally told me about $24.00. I was advised 10 minutes. Upon entering the store (after 15 - 20 minutes), there was a considerable line-up and 4 staff members. Two staff members were trying to figure out the till/debit card machine. Nobody acknowledged my presence. When someone finally did she told me my order came to $9.00 for one kid's meal. I ordered five - when the woman clarified my order, she said the girl who took the order initially didn't record the other 4 orders. So I had to wait longer (about another 10 minutes). All around me people were waiting for simple orders to be filled that took an inordinately long time. With my order finally completed with two bags and a heavy drink tray I went home. Only to discover that they forgot to give me the D.Q. treats. Back to the store I go - "Oh, sorry we forgot."

With four staff members, it should not be difficult to have one on the grill, two filling ice cream orders and drinks and one on the till plus phone. These four women were stumbling over each other and trying to determine which order needed to be filled for which customer.

With the labour shortage in B.C., companies are getting anxious to fill vacant positions - however proper training in customer service is still necessary in order to keep the doors open.


Recommend this product? No


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