Pros: Good selection of flavors, meals generally good.
Cons: Miniscule ice cream portions. Slow service. Abrasive management style.
We have stopped at numerous Friendly's shops during our travels for a meal and were generally satisfied with the experience. On a recent trip through the Pocono's in PA, we stopped at a local Freindly's just for ice cream. My wife asked for a single scoop in a cup while I had a create-your-own sundae with two scoops. When the order finally arrived, we were presented with two identical paper cups containing the exact same amount of ice cream. Her's had one large scoop while mine had 2 golf ball sized scoops covered with whipped cream and a cherry with a dusting of topping. When I brought this to the attention of the server she just shrugged it off as thats the way it is. I requested the manager and he proceeded to explain (huffily) that my portion was correct while my wife was given too much ice cream! He did offer to "re-make" my sundae, but that's not the point. He then proceeded to scold the worker for giving away too much product! I hope this is an isolated incident and not a trend instituded as corporate policy. The amount of ice cream served was not worth the already high price.