Pros: not many.......pleasant waitstaff
Cons: all of the above and more
They have taken something that was not broken and they broke it. Build a burger is a scam! I can go anywhere and get a cheesberger loaded for $7.99 and by the time your done with a single build your own burger, you are almost at $11.00! Every waitress I spoke to hates the new menu and the new "gimmick" approach. Friendly's has a new General Manager that will bury the company by changing something that always worked! Had my last meal there today.....Friendly's has become Unfriendly.