Poor service, mediocre food, and The Nasty Surprise
Written: Dec 29 '00
|
Product Rating:
|
|
|
Pros: Nice decor--blue carpet, diner-style place
Cons: Some of the worst service I've ever had, from servers and management, dirty tables, my food was cold
|
|
|
| JediKermit's Full Review: IHOP |
Okay, there hasn't been an IHOP in Utah for YEARS, until one opened in West Jordan this last summer. We had all heard about how wonderful IHOP was, and we've been to them in other states, so a bunch of us got together and went to the Brand Spanking New IHOP to try it out. It had probably been open a month.
We usually go to Village Inn or Dee's or other 24-hour establishments, because that's what young attractive people do that aren't going to the bars. So, we thought we'd found a fun new place to hang.
NEVER AGAIN.
First of all, we were seated immediately....AT A DIRTY TABLE!!! It was pretty weird. We looked around, and there were a bunch of other empty tables, but they were all also dirty. I would have rather waited a few minutes and given the bus-people a chance to clean up, and then seated at a clean table. As it was, it was pretty unappetizing to see someone else's Remnants and Stains. That's fine. It happens sometimes. The floor was also dirty, which just bothered me. Things like straw wrappers and napkins and bread crusts. Muh. Not an auspicious beginning for our meal.
We ordered our food, and my friend Amy ordered some kind of pancake stack. The restaurant was pretty slow--we had eight people at our table, and there were a few families there, all of whom had already been served. so we thought it'd be about ten minutes or so for us. It was more than twenty minutes before we got any food.
In the meantime, we weren't brought any water, any drinks, no nothing. We asked for it once, and she said she'd be right back, but never showed up again. Ridiculous. We were kinda testing things out, to see how they did if we didn't complain about anything. That didn't really work out for us.
When our food finally came, mine was cold. As if it had been ready ten minutes earlier and then sat on the counter for another ten minutes. Which is I'm sure what happened. I ate it anyway, I don't usually like to rock the boat, and so I ate my cold omelet thing in peace. Amy (who had ordered some pancakes) got some kinda skillet, which was more expensive than what she had ordered, but she didn't want it. She actually wanted what she had ordered. Picky. So Amy (pretty politely, really) told the server that she had ordered the pancakes, and could she please have that instead?
The server tried to convince Amy that she HAD ordered the skillet thing, which we all new she hadn't, but the server was very insistent. She finally took the skillet back into the kitchen with a huff of attitude, and came back about ten minutes later to bring Amy her pancakes. (I was still waiting for my drink)
So Amy has a stack of three pancakes. She butters the first one, then lifts it up. She butters the second one, then lifts it. Between the middle and bottom pancake, there's a black HAIR. Human hair. Head hair, we assume. But a HAIR. Come ON, guys!!!! Well, Amy screamed. She was pretty upset. She was downright angry. She thinks it was placed there on purpose, either by the server who was ticked off, or by the cook who may have been ticked off. She thinks that their assumption is that she wouldn't have checked between the pancakes, so she would have eaten their hair. Gack.
I don't know if it was on purpose or not--my big problem was with the service. Amy didn't eat anything (of course) and told the server what had happened. She told Amy that it was one of Amy's own (blonde-ish) hairs (remember, it was a black hair) and that IHOP wasn't going to pay for Amy's meal. Then the server had 8 ticked-off people at one table who were getting more and more vocal.
The manager person came over to see what was happening, we explained the situation, and he GRACIOUSLY said he'd take care of Amy's meal. So we get the revised check back, and THE !!@#%^%* HAD STILL CHARGED HER FOR THE BACON, EGGS, AND JUICE!!! We were FURIOUS. We argued with him pretty loudly for another five minutes (I'm angry again just typing this) and he finally took off Amy's meal.
I UNDERSTAND that restaurants can be hectic. The cold food was forgivable, the delay in our meal was forgivable. Me not getting a drink until after I had finished my meal was okay. What happened to Amy was not. I know it was after this IHOP had only been open a month, so I'm sure the staff was getting used to their positions, and it probably flows a lot more smoothly now. I'll never know, because I'm never going back.
The service was terrible, the food was worse than other similar restaurants, and the way we were treated by the management was terrible. They say that you only tell 4 or 5 good people when you have a good experience, but when you have a bad one you tell at least 20. I've told a LOT more than that, because I don't want them to have the same awful experience we did. I can't even think of IHOP without gagging.
Recommended:
No
|
|
|
|
Epinions.com ID:
JediKermit
|
 in Movies, Kids & Family, Books |
 - Top 100 |
|
Member: Quinn
Location: Salt Lake City, Utah
Reviews written: 2166
Trusted by: 601 members
About Me:
Books, Movies, and Toys. Is there more to life?
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.