Pros: Consistent food quality, price/value, meal configurations
Cons: Poor customer service, condiment stands, cleanliness,misleading "healthy" items
Poor customer service, condiment stands, cleanliness,misleading "healthy" items
From humble beginnings in 1930 to more than 11,000 stores in 80 countries, KFC has evolved from a single restaurant serving hungry gas station customers on entrepreneur Harland Sanders small diningroom tables to now serving over 8 million customers a day. KFC has maintained Sanders vision of providing good homestyle cooked meals for people on the go. Over the past 70+ years this tradition has been maintained...for the most part.
KFC has always been one of my favorite places to visit when I want a satisfying meal away from home at a decent price. I usually leave with that "dang,that was good!" feeling. In my opinion, that is the way fast food should be and not be handed a bag of overpriced radioactive slop that has sadly become the tradition in most fast food restaurants. Let's examine the aspects of KFC, shall we?
MENU:KFC's trump card is chicken, always has been and always will be. KFC's chicken can be had two different ways-original,which is the original recipe that was developed to perfection in 1940, and extra crispy-which is bascially double batter fried and is just that, CRSIPY! I have always preferred original because, it just seems to have more flavor and there is much less chance of getting that crispy secret goodness all over your clothes. If there was any complaint at all, I would have to say it is another famous aspect of KFC chicken, IT'S GREASY! Maybe this the only way to keep the flavor intact,but the grease is excessive. Chicken strips and popcorn chicken are basically the same as extra crispy chicken only in it's respective sizes. They are equally as good tasting for a smaller portion meal. Chicken wings (MMMMM) are lightly breaded chicken wings that are available in Honey BBQ, Fiery Buffalo, Sweet-n-Spicy,Teriyaki. I have not had the pleasure to indulge in these,so I can not honestly comment on them. Chicken Pot Pie,an all american favorite, is disappointing to say the least. The pot pie was very bland and the crust was very soggy and not flavorful at all.
Over the last few years several new items were introduced, because they are subject to availability, I will only comment on what I know. The oven roasted twister,which was introduced to be a healthier menu item(FAIL!-1250mg of sodium), is chicken wrapped in a tortilla with tomatoes,lettuce and pepper mayo sauce.These are generally very good. Salads, while may be offered as a healthy alternitive to deep freid foods, contain a lot of sodium sometimes as much as 52% of the recommended daily intake. KFC snacker, which is a pint size chicken sandwich in either buffalo,BBQ or regular flavor. These are decent as a snack (hence the name snacker) but are unsatisfying as a meal choice. Side dishes include all the classic american favorites. Mashed potatoes, mac and cheese,rice,green beans,coleslaw,baked beans,corn on the cob,potato wedges and the allmighty biscuit. All side dishes are true to the home style cooked theme, very flavorful and satisfying.
There is a wide variety of configurations for meals at KFC, from plated meals to buckets of tasty chicken to lighter salads and small snack size sandwhiches, one is bound to find a meal that will satisfy your families requirements.
Prices of the above items are on par with what you would expect for a good meal. A plated meal,which usually consists of 2-3 piece of chicken,two small side dishes and a medium soda will run about $6
RESTAURANT ATMOSPHERE:Most of the restaurants I have visited are usually very basic to say the least. It has the usual configuration of booths and tables to seat most families. Condiment stands have been minimal. They usually only consist of napkins, straws, and occasional lids. Special condiments such as butter,jelly and honey have to be asked for. Cleanliness, has always been sub par on my visits. Debris has always been excessive along with trash almost always overflowing out the trash cans.
My biggest complaint has always been customer service. Although orders are served on a timely basis,I have encountered rude,inattentive employees on many occasions. I understand the most people who work there are probably paid substandard wages, but a friendly greeting/demeanor is not much too much to ask for is it?
Drive thru service is basically the same experience, only this time you can communicate your order thru a plastic speaker box and not hear the smartass comments or see the rude faces that the employee is probably making at you.
CONCLUSION:As with most fast food restaurants, KFC started with a humble start and has grown to a worldwide famous restaurant with a famous trademark. However, some restaurants seem to have lost their way from what had made them famous in the beginning. KFC has held true to Coloniel Sanders vision of a good home style meal with every visit. If customer service was better, it would be like sitting in that famous Corbin, KY gas station dining area eating that famous fried chicken.