The Pickle Fiasco
Written: Jun 14 '00
|
Product Rating:
|
|
|
Pros: Ok food (when they don't put pickles on it)
Cons: Don't seem to care about customers
|
|
|
| atara's Full Review: McDonald's |
Repeat after me: No pickles.
Got it? Say it again just to make sure. No pickles. No meaning a negative or a denial. Pickles meaning those nasty, limp, salty, vinegary, green things.
It's easy for you and me to understand what No pickles means. However, McDonald's just doesn't seem to get it.
I hate pickles. I hate them with a passion. I even hate pickle juice, that salty brine that collects under a pickle wedge that's placed next to my French fries at a diner, and gets the fries all soggy. So it should come as no surprise that I do not want pickles on my hamburgers.
Enter McDonald's, stage right. In my twenty minutes worth of lunch break, I have just enough time to drive to Micky Dee's drive-thru, get food, and drive back to work. At the drive-thru, I order a Big Mac, no pickles. I pay for the food. I get my burger. I drive back to work. I open the box, and I can smell the pickles. Flipping over the top of the bun, my suspicions are confirmed. Three ugly little pickles are looking at me.
You know what's even more disturbing? A grill slip (a receipt with your special order on it) is attached to the box. It clearly says "w/o pickle."
Repeat this entire scene three times.
Once I could understand. Twice I could chalk up to horrible coincidence. But three times? In a row?
I totally understand that working in a fast food restaurant is not fun. In fact, it can be really awful. I feel for those workers, I really do. But for pete's sake… I paid for that burger. I'm starving. I can pick off the pickles, but the bun still smells like pickle. I have to choke it down, evil pickle juice and all, because I can't go back out again to get something else.
Dude, why didn't you check the burger before you left the drive-thru? Frankly, I don't check because I don't remember to do so. But I shouldn't have to. It should be right. Besides, when I'm out on lunch, the clock is ticking. I don't have time to go back into the restaurant and dally around while they fix my order.
The last time this happened, I called the restaurant. My brief conversation with the manager was less than satisfying. "Come back and we can replace it," she said.
"Well, I can't come back now," I replied. "I'm at work and my lunch break is over."
The manager hemmed and hawed for a moment. "Ok, then come back tonight and we can give you another burger."
"I can't eat a hamburger twice in one day," I said. "This is the third time this has happened to me. This is the third time that your own workers have demonstrated that they can't read their own grill slips. Can't you refund my money if I come by tonight? Or how about a coupon for the next time I go there?"
"We can't give refunds," she said. They can give me a new burger but can't give me my money back? "And we don't have coupons."
Fine. Whatever. They've lost a customer. Over pickles.
Think about that, Ronnie.
Recommended:
Yes
|
|
|
|
Epinions.com ID:
atara
|
|
Reviews written: 26
Trusted by: 13 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.