Cons: Lousy customer service!
Went on Quizno's website yesterday to place delivery order online. The online system showed the nearest Quizno's that offered delivery (less than 3 miles away). Placed the order online, the order was accepted. Thought all was well until I received a phone call from the store that was supposed to deliver my order. The woman that called said that they couldn't deliver my order because I was too far away and they only had two delivery drivers. She never offered to let me come in and pick up my order. After the manager's call, I checked the website again and now it said delivery was not available for that store. Then I checked later with my bank account and my $12.31 order showed as a $16.00 charge! She said that she couldn't credit my account right away. Would have to wait two to three business days. So right now I am out $16.00 :( Called Quizno's corporate and said I wanted to file a complaint. I was transferred to another section and put on hold approximately 30 minutes. Never did get to speak to anyone. E-mailed my complaint then. Same response, nothing! This was the Quizno's #11627 1998 Katy Mills Blvd in Katy, Texas. I will avoid this Quizno's at all costs and will tell everyone that I can to avoid this store and especially the website for online ordering and delivery.