Not Happy about my Quacker Factory but still a loyal QVCer!
Written: Jul 30 '02 (Updated Jul 30 '02)
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Pros: Quality! No hassle returns & they refund your shipping $
Cons: Quacker Factory Items not as durable as I would have liked for the price!
The Bottom Line: Love QVC, but not happy with Quacker Factory Clothing. Return policy and customer service is outstanding... they even return shipping cost!
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| anniedh's Full Review: QVC |
I have been shopping with QVC for about 3 years. I discovered QVC after receiving a few presents from my mother in law from QVC and decided to try it myself.
Yes... I do have a Q Card! I do not watch it all the time but if I do need something like sneakers or clothing or jewelry, I go to QVC.com first to see what they have.
Some of my purchases:
I have purchased the Denise Austin Spalding sneakers. I also bought a pair for my picky 16 year old daughter and we both love them. Comfort and Style are important to both of us!
I just purchased a Byzantine necklace in 14kt gold...
it was $184 on sale when I purchased it and I have been looking all over for a piece like this and could not touch a Byzantine for under $300. I wanted something that looked great and not to big. This is 10 grams so I don't have to worry about it being too heavy on my neck. I have to add the item number because I just love it so much- J97421
I have also ordered a lot of Denim and Company... LOVE their Capri pants and jeans!
Dennis Basso coats are to die for! Love them too!
Stan Herman robes are also very very comfy and look nice too!
I was happy with my Quacker Factory blouses and jumpers at first. I got so many compliments that I began to order more and more. I now have about 8 pieces of Quacker Factory but then they started to wear and fade weird. I contacted quacker factory twice and still haven't gotten anywhere. I would have contacted QVC (and still might) but they only have a 30 day guarantee so I figured my problem was really up to the manufacturer and not QVC.
The problems I have with my Quacker Factory clothing are -
#1 one of the denim blouses has a fade stain in the front. I have no idea how it got there. It is just a flaw in the fabric.
#2 both denim jumpers that I own frayed around the grommets/toggles.
#3 I have had to replace the rhinestones on every item. They wash off even if you hand wash the item.
#4 They just don't look as wonderful as they did when I first purchased them.
I like nice looking clothing and ALWAYS take care of them as the manufacture states, So in my opinion, signs of wear should not occur after only 3 to 4 washings.
All in all, even though I am not happy with some of the items, such as Quacker Factory.. I still love QVC because if something does not fit or you just don't like it, you return it and there are no hassles and they return your shipping cost! I also love them because all of the sizes are exactly the same in every line of their clothing. If you take a size 14 in Denim & Co. you will take a size 14 in Susan Graver.
Their customer service is also outstanding. Never had a problem and have always had my questions answered correctly and quickly. And... you can always get through and not be on hold for a long time.
Recommended:
Yes
Average Program Rating: TV G -- general audiences
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Epinions.com ID:
anniedh
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Location: Jackson, Ocean County New Jersey USA
Reviews written: 30
Trusted by: 34 members
About Me:
Single mom or three. Medical receptionist and assistant
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