Awful travel time and again
Written: Oct 06 '07 (Updated Oct 06 '07)
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Product Rating:
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Pros: Attractively dressed stewardesses
Cons: Poor service, lack of generous services onboard, no entertainment system, no mid flight snacks,
The Bottom Line: Fly elsewhere if possible. Service is inferior to others.
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| bravefaith70's Full Review: Korean Air |
Korean Air needs much improvement in service. They have beautifully costumned stewardesses but you get the feeling they invest all their money in their close and often mysterious advertisement and not on the actual service. I travel frequently and long distance to Vienna and San Francisco.
Let me get to the details:
Cons:
Poor service, lack of generous services onboard, no entertainment system, lack of food choices, no mid flight snacks, stewardesses attitudes in giving service(esp. for food) is poor, seats are dirty and old material, controls on the seat are outdated, sometimes do not work, and even have ashtry slots. Bathrooms are poorly supplied. Toothbrush very hard bristles. Damaged my luggage on arrival which they replaced. Other passengers are rude, bumping you without apology or thought.
On both my trips to SF, and Vienna, they used airplanes that were old and seats were browned with stains and without entertainment systems. No wet towels on entry, and no snacks between meals. Since there was nothing to do, I was often bored stiff from the seating and the below par service. The meal service lacks generosity. The food is low quality - usually the traditional mix-rice bowl or a much worse beek alternative dish.
Seats are uncomfortable, old, and the headpieces was flat, not cradling my head as most newer seat pieces do.
Their website is very difficult to use. Foreigners always seem to get poor service in Korea - in order to reserve a dmoestic flight within Korea, the website requires you to have a national ID number which only Koreans have.
I actually got MUCH better service on my ride to Paris on Air France, their code share partner, which really surprised me considering the French are notoriously known for their curt and rude attitude. The flight was surprisingly pleasant and much better than Korean Air's service! One steward on Air France was cooking instant noodles for a line of passengers without one complaint or foul look. That was very astonishing and a pleasant surprise. Korean Air's in flight services are all reserved for the business or first class, which is the way most things are in Korea. The regular person gets the foot service while the middle class seem to get very poor quality services and products.
I would also add that Asiana Airlines have fallen in quality as well. I would not take either carriers if I had a choice. My recommendations are for Singapore Airlines and other foreign carriers.
In the final analysis, Korean Air sacrifices services to fund their increasing expansion in global scope - to cover more cities and destinations. They get old airplanes and change things like overhead luggage compartments, but leave the old seats with their outdated systems intact. They use these old planes on their long flights often times at the sacrifice of passenger comfort and service. Fly them, and you will see what I'm talking about. Korean Air and Asiana both do not know what Excellence in Flight is about, a theme which they keep hammering without a consistent longterm effort to show this. It's the worst executed advertisement campaign I have ever seen. That's probably why the ads will show silly, irrelevant things not related to service onflight.
I hope this helps.
Recommended:
No
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Epinions.com ID:
bravefaith70
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Reviews written: 2
Trusted by: 0 members
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