Air France lacks any manners nor goodwill towards it's customers
Written: Feb 04 '07
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Product Rating:
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Pros: Cheapish fares in comparison to many other airlines on this route; food is OK
Cons: Completely devoid of civility. Will not solve problems caused by their actions even when possible.
The Bottom Line: Avoid at all costs; pay the little bit extra elsewhere.
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| kittyboyd's Full Review: Air France |
My brother and I travelled on AF2271 in October to connect to a flight in Charles de Gaulle for Johannesburg. The flight was delayed due to the actions of the airline (i.e. they allowed someone aboard with what appeared to be no boarding card, who then had to be escorted off and reissued a boarding card, then reboarded). The cabin crew present confirmed that the confusion over this lady's lack of boarding card had delayed the flight.
We then were unable to reach our connecting flight. This delayed us for 24 hours (only one flight heads to Jhb from France and they would not fly us back home to London that night). The knock on effect on our tour to Kilimanjaro was simply disastrous and could easily have been ameliorated by Air France changing our return date home. However, when we asked this we were shown great discourtesy by the supervisor whose name we took and were told she would not help us because our etickets did not allow it. However, I have the details of other passengers who were allowed to do this due to the breach of contract by Air France, who also had etickets (we took their names too!) We did check that Air France had the capacity to transport us back on these dates.
Despite the fact that Air Tanzania, our tour company and ourselves were desperately inconvenienced by the actions of Air France, the resulting SEVERE altitude sickness occasioned by the loss of the 24 hours acclimatization time on Kilimanjaro and the financial loss experienced by us on the tour, we have not been offered compensation, flight vouchers or even an upgrade.
Also on my return flight there was a delay in Johannesburg, we were given absolutely no explanation (everyone boarded on time) and this made me miss my connection home from Charles de Gaulle to Heathrow, missing an important meeting at work and putting my working day under a lot of pressure as a result. They put me on a flight which was two hours later (they would not give me the next flight out because of my baggage apparently) and this flight was also delayed, (we arrived in LHR about 9.40am) making me more than two hours late for work.
It took them over three months to reply to the two letters to London Customer Service, 2 faxes to Paris Customer Service and various emails. They have offered us £100 off vouchers on our next Air France flight. These are of course of no practical use as we will never use them again if they fail to give satisfaction. They blame "operational failure" for the confusion on the way out and "congestion" for the delay returning.
Recommended:
No
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Epinions.com ID:
kittyboyd
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Reviews written: 1
Trusted by: 0 members
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