Don't fly Alitalia
Written: Mar 28 '05
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Product Rating:
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Pros: Reasonable fare
Cons: Bad service, bad food, bad entertainment, bad equipment!
The Bottom Line: I would not recommend this airline.
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| goofy3030's Full Review: Alitalia |
I recently flew on an Alitalia flight between Washington, DC and Naples, Italy. I booked my reservation through Delta, but it was a codeshare and we flew on an Alitalia aircraft. Both flights were terrible and the only bad thing about our entire trip.
Our departure from Dulles airport was awful. There was no pre-boarding for those needing extra assistance and the passengers were treated like cattle as we were crammed onto the bus that took us directly to the plane for boarding.
We were seated in two seats together and both seats were broken and did not recline. For 8-1/2 hours we sat in the same position. The service by the flight attendants was awful. They were rude and not helpful. When they weren't serving meals, they were no where to be found. The food was terrible and the entertainment system was horrible. The equipment they use for the movies is so outdated that the screen was green and most of the music channels were not functioning.
Once we landed in Milan we changed to our flight to Naples. Upon our arrival, two of our three bags were missing. The baggage department was rude and not very helpful. We finally got our bags the next morning, but we had to pick it up ourselves if we wanted to get them before that evening.
Our return flight was even worse. There was no improvement in flight attendant service or attitude, the food was equally horrific, and the interior of the plane seemed old and shabby. Our seats reclined this time, but they were falling apart and missing cushions that revealed the interior structure. One of our seats had no outlet to hook-up to the entertainment system; it was totally missing. The films were green and the audio was practically non-existent. The sound for the films was filled with distortion and difficult to hear. I had my own DVD player, but was informed by the flight attendants that I could not use it on the flight. We were not able to use our digital camera or CD player either.
Overall my experience on Alitalia was horrible and I will avoid flying with them in the future.
Recommended:
No
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Epinions.com ID:
goofy3030
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Reviews written: 2
Trusted by: 0 members
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