Don't fly TACA !!!
Written: Jun 11 '08
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Product Rating:
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Pros: Good free food and friendly flight attendance.
Cons: Rude and almost violent, airport staff.
The Bottom Line: If you really enjoy have you family threatened by the airline staff (at least in the Lima airport) and overbooked flights (even in the low season), then fly it
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| edupc's Full Review: Grupo TACA |
I strongly don’t recommend any kind of experience with TACA !!!!My wife and I travelled in June, from Sao Paulo (Brazil) to San Jose (Costa Rica), with a stop in Lima (Peru). Many problems occurred, some of them, very serious. First of all, when the passenger have the e-ticket on hand with everything is reserved and confirmed, everything changes when you arrive at the airport, as none of that information are valid anymore, because you have to do the check-in on the net (we’ve tried 3 or 4 times in the night before, but the system was out-of-service), and then again, the check-in at the airport (passengers should do only one, I think) and believe, they don’t care if you and your wife will have to travel in different rows. Second of all, in the return flight, we lost the flight from Lima (Peru) to Sao Paulo (Brazil). The flight was overbooked, with 6 people without seats, but they just discovered it when people were getting on board. My wife, myself and another guy, waited for the calls in a different floor, to avoid the crowded area of TACA flights, but they never made any call for the flight in the audio system, and there was no change in the video system. When we went to see what was going on, the flight was gone, and firstly the strategy of the TACA staff, was to say we were lying and they’ve called us 3 or 4 times (in the next day, one person from the staff confirmed that the system was not working and they never called the late ones). After half-hour discussing, they changed, and said probably, the airport system was not working well, and told that the airport authority was guilt. They said they wouldn’t pay anything and they couldn’t put us in the next day flight. They just said was not their problem and they were not guilt. On the radio, they talked themselves, treating us as we were liars and stupid. We asked to see the Operations Manager and he came with more 4 or 5 guys. As we talked with him, one of the guys, called Mr. Diego Ante interrupted the chat, went close to my wife’s face and said with an angry face and hands closed that she was making him mad. We were very scared, because it was clear the message he could beat my wife. Then they just walked away, laughing, with violent guy making joking about us. We’ve called the police and also went to the police station, inside the airport, but we simply couldn’t find anyone to give us support. We had to spent around US$ 450,00 in hotels, penalties fees, food and clothes (as they just returned our bags in the next day), to fly in the next day. This is just part of the history. I will not describe all the details, but the final message is, if you want have nice and peaceful vacations do not fly TACA. Don’t think you can save some money flying TACA, because sometimes this can be much more expensive than you think. And, the most important, remember they are ready to threat you or your wife physically, if you complain and discuss about your rights. Get a flight from a different company !!!!At least, try to avoid stop in Lima (Peru), specially because of the rude staff there.Anyway, I have to recognize the aircrafts are very new and quite clean (in 2 of the flights, I found rubbish from the last flight, in the front bag) and the flight attendants are really polite and nice, but the space is minimum.
Recommended:
No
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Epinions.com ID:
edupc
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Reviews written: 1
Trusted by: 0 members
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