The #1 Worst Airline
Written: Oct 06 '02
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Product Rating:
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Pros: Cheap
Cons: Billions
The Bottom Line: This is the worst customer service I have ever seen. This airline is so unorganized and mismanaged, that it is not safe to fly.
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| kreyfish's Full Review: Grupo TACA |
Taca is the #1 Worst Airline for the following reasons:
1. They are thieves - employees of Taca stole my brother's passport and wallet, forcing him to spend 2 days stuck in Honduras. They did not compensate him for hotel or any out of pocket costs.
2. They are incompetent - I swear everyone who works for this airline is an idiot. Once my brother had a passport and was ready to leave for the U.S. they would not put him on a flight because his ticket was for 2 days earlier. In yet another Taca blunder, I contacted them twice about getting a wheelchair for my grandmother while she traveled on their airline, making 3 connections. But, low and behold, there was no wheelchair at any point for my 80 year old grandmother. How surprising! Taca is overstaffed in general and all but a few of the staff are incompetent, lazy, and a bunch of liars.
3. Purposefully delay/lose luggage - It is Taca policy that if you check more than one piece of luggage, the second piece does not get a "prioridad" tag on it. This means that your second piece of luggage gets thrown on a cargo plane A WEEK LATER and flown to your destination. In the mean time, they will lie to you daily about where it is. In addition, it is there policy that they will not send it to your hotel when your luggage finally does arrive.
4. Late and changed planes - While waiting at the gate, with boarding pass in hand, a little Taca man decided to send our plane to a different destination. Just like that. Same flight number...different destination. We waited around forever for another plane to appear. Whenever you deal with this airline and ask questions aboutwhen a plane is going to come, they lie directly to your face..."oh, just 5 minutes..."
This is the worst customer service I have ever seen. This airline is so unorganized and mismanaged, that it is not safe to fly.
Recommended:
No
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Epinions.com ID:
kreyfish
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Reviews written: 1
Trusted by: 0 members
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