Excellent service
Written: May 04 '02
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Product Rating:
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Pros: low fares, on-time
Cons: none
The Bottom Line: America West offers efficient, courteous service. They are an airline which has improved greatly during the past two years, and I now have no qualms in recommending them.
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| Charles802's Full Review: America West |
I recently completed two round-trips on America West Airlines between SJC-PHX. On the whole, I was very impressed by every aspect of their operation.
WEBSITE: We booked our tickets through their website (www.americawest.com), which turned out to be something of a boon, as America West was offering 3000 bonus miles for all tickets purchased online. The website has a comprehensive menu bar, as well as a search feature. The flight status and flight search features are accessible through the homepage, as they should be. Also featured on the homepage is a list of current fare specials and promotions.
FARES: America West is a self-proclaimed low fare leader and at least at the times I flew, America West did indeed have the lowest fares on my route. Additionally, America West has recently relaxed some of its pricing policies, offering lower unrestricted fares and eliminating the Saturday night stay requirement on many tickets. However, they have not done away with the $100 ticket change fee, which undoubtedly must be a great source of revenue.
CHECK-IN: Lines were negligible at SJC and PHX both times we flew. The customer service agents were friendly and efficient. America West has installed ATM-style check-in machines at a number of airports, and based on my one experience, they are very user-friendly.
THE FLIGHTS: All four flights were on-time, which certainly came as a pleasant surprise. The aircraft (A320s and A319s) were clean and seats were comfortable. Legroom was adequate but not exceptional. On each flight, in-flight service consisted of drinks and snack mix. Nothing out of the ordinary here, although I did notice that America West offers a larger selection of beer and wine than some airlines (albeit, not complimentary).
BAGGAGE: Baggage delivery was prompt every time. At PHX, I appreciated the announcements informing passengers of which carrousel their bags would be arriving upon. Why isn't this done at more airports?
Recommended:
Yes
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Epinions.com ID:
Charles802
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Location: Silicon Valley, California
Reviews written: 7
Trusted by: 6 members
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