Pleasantly Surprised
Written: Jan 08 '01 (Updated Jan 08 '01)
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Product Rating:
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Pros: Best service I have ever had on a North America airline
Cons: $5 to rent headphones? Outrageous!
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| jumpup's Full Review: America West |
I have heard nothing by horror stories about America West. Imagine my chagrin when I was transferred from a Northwest flight to America West due to a snowstorm and delayed flights. What could I do? I just had to suck it up and get on the plane.
Wow. I was so impressed. Because I had been transferred between airlines, my vegetarian meal was no longer available. The flight attendant found me a meal anyway. She then checked on me later to see if it was satisfactory. She let me switch seats (not uncommon on most airlines but part of a pattern of helpfulness on her part) so I could sit next to a window. She identified who throughout the cabin needed special assistance by pure observation and then worked especially hard to make sure their trip was comfortable. I have never seen such incredible service on an American airline. It was the type of service I expect in Business class on Thai airlines, not in coach on an American airline. My head is still reeling from the shock.
The rest of the flight was good, too. Although we left about 30 minutes late (snowstorms, remember?), we arrived 30 minutes early. I'm still confused about that. Impressed but confused. The seats were comfortable. Comfortable seats in coach? That's as close to impossible as I've ever seen. The movie screens were well placed throughout the cabin. The captain was informative and helpful in his announcements. The food was good. How is that so? It was airline food and it was good. My confusion continues. In fact, my only complaint was the cost of renting headphones for the movie. Five dollars is a bit excessive. I can rent the movie and watch it on a big screen at home with popcorn and a comfy couch for less than that.
Overall, I have to say that this was the best flight I've had on an American airline in years. Perhaps I'll find once I've travelled on America West more that it was an anomaly but I've found that generally, airlines tend to be relatively the same with all their flights. If so, I have found a new airline with whom to fly.
Recommended:
Yes
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Epinions.com ID:
jumpup
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Location: Scottsdale, AZ
Reviews written: 20
Trusted by: 4 members
About Me:
"Follow your bliss."
--Joseph Campbell
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