American Airline's Service is Going down hill
Written: Jul 02 '01
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Product Rating:
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Pros: More seating room
Cons: More expensive. Damages Luggage. Cancels flights frequently. Poor customer service.
The Bottom Line: Use other airlines. You'll save money and probably have better service.
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| kenfromil's Full Review: American Airlines |
I used to fly primarily American Airlines and have used them for 6 years. However, now when I fly I only take them if their prices are lower then their competitors or if they are the only ones who fly to where I am going.
In the past 5 flights, they have canceled 3 of my return flights. (I the last return flights from Chicago to Bloomington, IL) I have also have friends who have had this happen to them too.
I am beginning to think they routinely cancel their late flights if they don't have enough passengers. When they cancel a flight they sometimes offer you a bus ticket and no refund for the air fare. If I had wanted to take a bus I would saved the money and have bought a bus ticket. I fly to save time and offering me a bus ticket and no compensation is an insult.
In the last 4 flights, my luggage was damaged on two occasions (the zipper was ripped off the suit case). It was a new suitcase and good quality suitcase (cost around $200). The first time they agreed to repair it (but I had to waste 2 hours of my time with their bureaucracy). The second time they damaged my suitcase and it opened up and they lost a few things from my suit case. They were really big jerks about it and thy simply pointed to a sign they had at their counter saying they are not responsible for damaged luggage.
I have had a lot of problems trying to book online at their website. The last 3 times it failed and then I have to call customer service and waste a lot of time making sure they didn't charge my credit card and then I have to waste a lot of time redoing reservations.
What really angers me is that American Airlines thinks nothing of charging customers $100 to cancel or change a flight. But then they routinely cancels flights, destroys luggage, etc and offer little or no compensation to their customers.
American Airlines is also more expensive then most airlines. I can't justify the higher price. Other airlines have better service and cost less.
Recommended:
No
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Epinions.com ID:
kenfromil
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Reviews written: 18
Trusted by: 2 members
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