Airline change your flight?
Written: Jan 24 '00
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Product Rating:
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Pros: great customer service
Cons: none really!
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| moongirl38's Full Review: American Airlines |
I fly at least 3 times a year, and American Airlines is the way to go! Last Christmas me and a friend were flying to California to spend the holidays with some family and they changed our flight on us, without even letting us know! I found out by accident when i called to give my frequent flyer number to them.
After we arrived back home, i wrote a letter of complaint. I was very annoyed that they didn't contact us with the change, and let them know about it. A friend of mine who is a Travel Agent told me that no airline will compensate for changing a flight, and that it states it right there on the ticket, that they are not responsible. I still had hope that they would do something, and low and behold, three weeks later i got a nice letter from them, with two $100 ticket vouchers good toward the purchase of a ticket. American Airlines is the most compensating of any airline that i have ever traveled on, and their customer service is the best out there. The only thing bad about American Airlines is that it is hard to get a flight at short notice.
Recommended:
No
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Epinions.com ID:
moongirl38
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Member: Patricia
Reviews written: 9
Trusted by: 2 members
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